What warranty is included with this solar kit?
When you buy this solar kit, you are covered by the full manufacturer warranties on each component. Plus, you’ll receive our lifetime customer and technical support.
How long will it take to receive my solar kit after ordering?
If you're in the lower 48 states we do our best to get you your order within 5-15 business days. Recently with the incredible demand for products, our delivery times to customer's door are averaging around 9-12 business days. You will receive your tracking numbers as soon as they are available.
How much is shipping?
Shipping is free in the USA on Delta PRO kits for a limited time.
Will I be able to track my order and deliveries?
You will receive your tracking numbers via email and/or text message as soon as they are available. So please make sure you use your best email address when ordering, and to include your phone number so you can receive updates for your tracking information. Also, please expect to receive multiple deliveries and packages as we ship from multiple warehouses to keep costs down.
What happens if stuff arrives damaged?
We stand behind what we sell and we'll take care of the costs of getting you a new working product. Just reach out to us if this happens and we will get you all taken care of.
Where do you ship from?
We have 3 main distribution centers (CA, TX, NY) along with suppliers across the US. We ship from multiple different warehouses in order to try and keep costs as low as possible for our customers.
Do you offer financing?
Yes we do! We have 2 financing options which you can learn more about if you keep scrolling down this page.
How big is this kit? How much space do I need?
The solar panels will come in their own boxes and can be left inside or outside. The Delta PRO unit would be the heaviest at 99lbs, but it is on wheels.
Can I install this solar kit myself?
We've created the kits for absolute simplicity. That said, we highly recommend getting the help of a professional installer / certified electrician should you want to connect the system into your home’s electrical panel. You should plan on potential costs associated with this as well.
Does the kit come with a wiring/setup guide?
Yes, you'll get access to our setup diagram and instruction manual along with all of the manufacturer guides and user manuals. We've also created the SolarHub which you get lifetime access to when you order from us.
Can I use a generator or the grid to charge my battery bank if needed?
Absolutely. The Delta PRO comes ready to go with an AC wall charger where you can hook it up to a standby generator for charging the batteries on cloudy days or at night if needed. You can also use the grid in your home as the AC input source if it's available.
How long will my battery bank last?
You'll be covered by a 2-year warranty. The battery is Lithium LFP meaning it's rated for up to 6,000 lifecycles (15+ years of daily use). To calculate daily run times, divide the total battery bank watt hours by your average load in watts to get rough hours of run time.
Can I sell power back to the grid with this system?
This kit is not designed to sell power back to the grid. You can use the grid to charge your battery though. Most people who buy this kit are looking to gain power and grid independence and opt for storing or using any excess power they may have!
What kind of after sale support do you offer?
You can reach us Monday to Friday via phone, live chat or email. You'll also get free, lifetime access to the industry leading "Solar Hub" - Where you'll find all of our diagrams, installation manuals, troubleshooting guides and more!
Can I qualify for the 30% federal tax credit if I order this kit?
Yes, if you order this solar kit and install it before the end of the year, you may be eligible to claim 30% of its cost as a credit on your federal tax return. This is made possible by the Solar Investment Tax Credit (ITC), which is part of the Inflation Reduction Act. We recommend consulting a tax professional to make sure you’re eligible to receive the federal solar tax credit.
What is your return policy?
Returns are free in the first 30 days with no restocking or processing fees, although the customer may be responsible for paying return shipping. See our complete return policy on our Shipping, Delivery, and Returns page linked in the footer of this website.
What’s covered by your return policy?
Our returns policy covers all purchases made through Shop Solar. For warranty issues, as authorized distributors, we honor the full manufacturer warranty of ALL the brands on our website. See our complete returns and warranty policies on our Shipping, Deliver, and Returns page.
How long will it take to receive my order?
All orders are processed within 72 hours and you can expect delivery on most orders within 5-7 business days. You will receive access to our customer portal after ordering, where it is easy to track all your shipments. See our Shipping, Delivery and Returns page for more details.
What are your financing and payment options?
We offer several ways to pay to make getting your solar kit simple:
- Credit Card: if the purchase is greater than your card’s limit, you can split the cost onto multiple cards as well as Paypal, financing through Affirm, and ACH/bank transfer
- You can arrange financing during the checkout process, or scroll further down this page for more details. Please note, if you'd like to finance your order, you can do so instantly, right at checkout.
How does your Lifetime Customer Support work?
Our legendary lifetime customer support has helped make us the #1 online solar retailer! We have a dedicated team of solar professionals standing by to help you navigate the world of solar with ease. From selecting the perfect solar kit to installation and beyond, we provide support and expertise at every step of the journey.If you need help with ordering, shipping, troubleshooting, expanding your system, warranty issues, or anything else you have questions about for as long as you own your Shop Solar Kits equipment, we’ve got you covered: we’re always only a phone call or email away.
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Financing Applications at Checkout
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