Shipping Delivery and Returns - ShopSolar.com
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Shipping, Delivery & Returns

Shipments & Lead Times

We process all orders within 72 hours. From there, we do our best to ship as quickly as possible. Shipping times vary depending on the product and size of your order. We will send you your tracking information to the e-mail and/or phone number on file.

With the incredible demand for solar products, our average delivery time to your preferred shipping address is between 5-10 business days from date of order. However, for some products, shipping can be as fast as 3-7 business days to your door. Please check specific product pages for the most accurate information.

*Stock levels are currently healthy and shipments are moving quickly. If you place an order for something that is not in stock, or is on backorder, our team will reach out to you within 24-72 hours of placing your order to determine how you would like to move forward.

If you have any questions, give us a call at 877-242-2792 or reach out via email / live chat.

Return Policy

Return Policy: Returns are free within 30 days of ordering (no restocking or processing fees), however the buyer will be responsible for paying the return shipping. For a return to be accepted, the product(s) must be returned "as new" in full working condition, and must be returned in its original packaging exactly like it was sent to you. Original packaging is important because these types of products ship with special labels and forms that must be present on the box when shipping them back to us. Installing a product will void returns. If you still have questions about this, feel free to reach out to us today.

All returns 30 days after delivery, will require written approval from Shop Solar Kits prior to the item being returned and are subject to a 15% restocking fee. The Customer is responsible for the cost of return shipping and agrees to use only reputable couriers capable of providing tracking information for proof of delivery and are able to provide insurance for the value of the shipment.

Special custom-built kits (not listed on shopsolarkits.com) are not eligible for return.

Refunds will only be processed once the returned equipment has been inspected and proven to be in working condition with all of its components accounted for.

Any equipment malfunctions due to the addition of third-party equipment without written approval from Shop Solar Kits Technical Product Specialists may be considered misuse and void warranty or returns.

To initiate a Return, Exchange or Warranty - Submit Ticket Here

We'll respond to your email within 24-48 hours, and set up your return, replacement or warranty as soon as possible. Our exchange policy follows the same outline as the return policy above.

*All shipping charges are non-refundable.

Order Shipments & Tracking

You'll receive a confirmation email immediately after your order has been placed.

We process all orders during week days. *If there are holds up on your order we will contact you directly via phone or e-mail.

If a product you've ordered is not in stock or is on back order, a member of our team will reach out within 24-48 hours.

Receiving Shipments (How to handle damages)

When your order arrives - thoroughly inspect packaging and goods right away. In the RARE chance there's any visible damage - it is important that you mark this on the way bill/delivery receipt with the delivery person (if possible). If not, simply take pictures of how your products arrived.

If you're not home when your shipment arrives (generally for smaller orders) and you see it's arrived damaged - again, it is very important that you take pictures right away and contact the shipping carrier directly (FedEx, UPS, DHL, USPS etc) in order to submit a damage claim.

From there, please contact us or respond to this e-mail and include the images and any other information we may need.
If you have received a damaged item, please make sure you have all the necessary and relevant information so that we can help you properly.

*KEEP ORIGINAL PACKAGING* - We always suggest hanging on to ALL of your original packaging in the off chance you need to return anything.

Receiving Shipments (Freight and Oversize)

The majority of our orders ship via standard carriers (Fed-Ex, UPS, DHL, USPS) etc. However, depending on your order, you could have larger or oversize items which will require a special shipping service like freight.

Cancellations

We will gladly cancel orders within the first 24 hours.

If it's been more than 24 hours and/or your order has shipped, we will work with you to get your products back with minimal cost to you.

Warranties & Replacements

Warranty Policy - All ShopSolarKits.com customers receive the full manufacturer warranty as we're authorized distributors of ALL the brands on our website.

After 30 days, we are more than happy to help you get in touch with the manufacturer or if you are not sure what your warranty limitations are, please see the manufacturer's information received with your products.

When it comes to submitting a warranty claim, you can reach out to the manufacturer directly, or to us and we will loop in the manufacturer to obtain warranty, repair and/or service information. Please check the manual or instructions that accompanied your product for up to date information. Most manufacturers will require the following information:

1. Serial number of the item
2. Purchase date
3. Warning, Error or Panel Fault Message
4. Description of the problem

EcoFlow Delta Solar Panel Kits: The panels included in the custom EcoFlow Delta kits are third party panels, tested by professionals with EcoFlow products to ensure compatibility and are warrantied by ShopSolarKits.com.



Installation & Workmanship

Installation & Associated costs - Installation of our products or services may require technical expertise or additional equipment that is not provided by us. We do not assume any responsibility for installation costs or additional fees that may be incurred by the customer due to incorrect installation or use of our products or services. It is the customer's responsibility to ensure that all installation requirements are met, and any necessary equipment or expertise is acquired before installation. We recommend that customers seek professional assistance for installation, especially if they lack the necessary technical expertise. We will not be held liable for any losses, damages, or expenses incurred by the customer due to incorrect installation or use of our products or services.

USA Distribution Centers

New York

808 Proctor Ave. Ogdensburg, NY

Texas

1813 Greens Rd. Houston, TX 77032

Mailing Address

10785 W. Twain Ave., Suite #229, Las Vegas, NV 89135, United States
*No in-person pick-ups available at this time.

Contact Us

Toll Free

877-242-2792

Monday-Saturday

Live Support: Phone, Email & Live Chat

If you have any questions or concerns about any of this, please don't hesitate to get in touch with us via email, live chat or call us!

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