What warranty is included with this solar kit?
When you buy this solar kit, you are covered by the full manufacturer warranties on each component. Plus, you’ll receive our lifetime customer and technical support.
Can I expand this system in the future?
Yes, you can easily add more solar panels (up to 13kw so basically double) as well as up to 8 x powerwalls. You can even stack another inverter if you need more output. Every area of this kit is expandable.
What solar panels are included with this kit?
You'll receive 405W+ monocrystalline solar panels from one of the leading brands in the solar industry. Backed by a minimum 25-Year power output warranty. We do our best to source all of our solar panels from North America, Mexico or Vietnam. Most popular brands we carry are Aptos, Phono, Mission and SolarEver.
How long will my battery bank last?
You'll be covered by a 10-year warranty. The battery is Lithium LFP meaning it's rated for up to 6,000 lifecycles (15+ years of daily use). To calculate daily run times, divide the total battery bank watt hours by your average load in watts to get rough hours of run time.
Can I install this system myself?
We've created the kits for absolute simplicity. That said, we highly recommend getting the help of a professional installer / certified electrician. You should plan on potential costs associated with this as well.
Can this kit handle a well-pump and/or other 240V appliances?
Yes. This kit is capable of running 120V, 208V and 240V appliances. This includes well pumps, dryers and 240V air conditioning units.
Can I use a generator or the grid to charge my battery bank if needed?
Absolutely. The Sol Ark comes ready to go with an AC input where you can hook up a stand by generator for charging the batteries on cloudy days or at night if needed. You can also use the grid as the AC input source if it's available.
Can I sell power back to the grid with this system?
Technically the Sol Ark inverter allows you to sell power back to the grid. However, most people who buy this kit are looking to gain power and grid independence and opt for storing or using any excess power they may have!
How big is all of this? How much space do I need?
The solar panels will come on a pallet and can be left inside or outside. The batteries are the biggest and heaviest deliveries at around 4 ft tall and 2 ft wide. The inverter is about 3 ft by 1.5 ft and weighs 75 lbs. All together you'll need a good corner of a garage or a spare bedroom worth of space for storing all of the equipment before installing it.
Where is this equipment made?
We do our best to source as much product from North America as possible. Our solar panels are USA, Mexico or Vietnam and most of our batteries and inverters are designed and assembled in the USA.
Do the batteries need to be inside or outside? Does it matter?
15°C (59°F) / 35°C (95°F)
Do I need to buy anything else?
You'll have everything you need to get up and running with our kits. That said, you will want to plan on a trip to the hardware store to buy any necessary installation tools, ground rods and wire as well as UniStrut if needed for mounting the solar panels. Outside of this, you'll be getting all of the most important components in your kit!
How long will it take for me to get my kit after ordering?
If you're in the lower 48 states we do our best to get you your order within 9-12 business days. Recently with the incredible demand for products, our delivery times to customer's door are averaging around 9-12 business days. You will receive your tracking numbers as soon as they are available.
How much does shipping cost?
Shipping is calculated at checkout. Because we specialize in shipping straight to our customers, you'll get the lowest possible shipping rates when you buy from us. If you have any questions about shipping, you can give us a call at 877-242-2792
Will I be able to track my order and deliveries?
You will receive your tracking numbers via email and/or text message as soon as they are available. So please make sure you use a good Email address when ordering or a phone number that can receive text messages for your your tracking information. Also, please expect to receive multiple deliveries and packages as we ship from multiple warehouses to keep costs down.
What's Your Return Policy?
We try and keep returns simple and easy. We do not charge restocking or return fees. That said, if you decide to return it because you no longer want it, you'll just pay return shipping. If something arrives damaged, we'll cover all of the costs to get you a properly working product.
What happens if stuff arrives damaged?
We stand behind what we sell and we'll take care of the costs of getting you a new working product. Just reach out to us if this happens and we will get you all taken care of.
Does the kit come with a wiring diagram/setup guide?
Yes, you'll get our 3-page setup diagram and instruction manual along with all of the manufactuer guides and user manuals. We've also created the SolarHub which you get lifetime access to when you order from us.
Where do you ship from?
We have 3 main distribution centers (CA, TX, NY) along with suppliers across the US. We ship from multiple different warehouses in order to try and keep costs as low as possible for our customers.
Do you offer financing?
Yes we do! We have three instant financing options that can help you make your solar kit more affordable. You can select your preferred option at checkout, or learn more about our financing options on our financing page.
What sort of after-sale customer support do you offer?
You can reach us Monday to Friday via phone, live chat or email. You'll also get free, lifetime access to the industry leading "Solar Hub" - Where you'll find all of our diagrams, installation manuals, troubleshooting guides and more!
Can I qualify for the 30% federal tax credit if I order this kit?
Yes, if you order this solar kit and install it before the end of the year, you may be eligible to claim 30% of its cost as a credit on your federal tax return. This is made possible by the Solar Investment Tax Credit (ITC), which is part of the Inflation Reduction Act. We recommend consulting a tax professional to make sure you’re eligible to receive the federal solar tax credit.
What is the Shop Solar Kits returns policy?
Returns are free in the first 30 days with no restocking or processing fees, although the customer must pay for the return shipping costs. See our complete return policy on our Shipping, Deliver, and Returns page.
What’s covered by the Shop Solar Kits returns policy?
Our returns policy covers all purchases made through Shop Solar Kits. For warranty issues, as authorized distributors, we honor the full manufacturer warranty of ALL the brands on our website. See our complete returns and warranty policies on our Shipping, Deliver, and Returns page.
How long will it take to receive my Shop Solar Kits order?
All orders are processed within 72 hours and you can expect delivery within 5 to 10 business days. You will receive access to our customer portal after ordering, where it is easy to track all your shipments. See our Shipping, Delivery and Returns page for more details.
What are the financing and payment options at Shop Solar Kits?
We offer several ways to pay to make getting your solar kit simple:
- Credit Card: if the purchase is greater than your card’s limit, you can split the cost onto multiple cards as well as Paypal, financing through Affirm, and ACH/bank transfer
- You can arrange financing during the checkout process, see our Financing page for more details
How does the Shop Solar Kits Lifetime Support work?
Our legendary lifetime customer support has helped make us the #1 solar kit retailer.
We have a dedicated team of solar professionals standing by to help you navigate the world of solar with ease. From selecting the perfect solar kit to installation and beyond, we provide support and expertise at every step of the journey.
If you need help with ordering, shipping, troubleshooting, expanding your system, warranty issues, or anything else you have questions about for as long as you own your Shop Solar Kits equipment, we’ve got you covered: we’re always only a phone call or email away.