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30,000+ Customers | Lifetime Support | 30% Federal Tax Credit

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Mon-Fri: 10am-6pm EST
Sat-Sun 10am-10pm EST

We're Hiring:

Tech Support Representative

Opportunity Overview:

This is a fully remote position that you can do from the comfort of your own home or local coworking space. You will report directly to the Business Controller and work closely with customer service and sales. Our Technical Support Representative is the first point of contact for ShopSolarKits.com customers requesting technical support for solar systems and their accessories. You will document issues, provide technical documents, and schedule next steps in the support process. The Support Rep will also address routine support requests by building and creating a knowledge base for future customers and team members.

Who are you?

- You have at least a high school diploma or equivalent GED, with a NABCEP certification preferred 
 - Possess basic knowledge of battery-based solar systems and accessories, grid-tied and hybrid systems; solar PV system installation, programming, monitoring, operation, and troubleshooting. 
 - You have the ability to interact with customers on a wide range of technical issues - Possess active listening skills 
 - You demonstrates patience and flexibility when working with customers - Possess excellent written and verbal communication skills

Key Responsibilities

- Provide customer service and first point of phone and email contact for the technical support team 
- Provide templates and documents to assist with common support issues 
- Request relevant customer test data to aid in troubleshooting equipment issues 
- Resolve routine support requests 
- Develop and maintain CRM tech support email template resources

About ShopSolarKits.com

We're a young, fast growing eCommerce business that specializes in helping customers buy and install mini off-grid, portable and emergency backup power systems. 
Founded in 2018, we have a 100-year vision and are on a mission to make solar simple for everyone!

If you're interested in joining the team, apply today.

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