What to expect when you order from ShopSolar during the busiest time of the year.
Section 1: Holiday Season Overview
From Black Friday / Cyber Monday through Christmas and into the end of the year, ShopSolar experiences its highest order volume of the year. We’re often processing hundreds of orders per day.
During this time:
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Our warehouse and logistics partners are working extended hours
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Carriers are handling record shipment volumes
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Our support team is focused on keeping everyone informed and taken care of
This page is here to set clear expectations so you know exactly what’s going on with your order.
Section 2: Order Processing & Shipping Times
High Volume = Slight Delays (Nov–Jan)
Because of the sheer volume of orders:
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Processing and fulfillment may take longer than usual
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Large kits and freight shipments can require extra time to pack and schedule
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Orders are handled in the order they are received
If your order is taking longer than expected, it’s almost always because our warehouse team is working through a large queue—not because your order has been forgotten.
You’ll receive tracking information by email as soon as your order ships.
Section 3: Thanksgiving & Carrier Schedules
The holiday season rush begins right around Thanksgiving, when many warehouses and freight carriers are:
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Closed for the holiday
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Running with reduced staff
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Dealing with their own seasonal backlog
This can cause delays:
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Just before Black Friday / Cyber Monday
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In the days immediately after
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As we move into December & Jan
We do everything we can to move your order quickly, but some delays are simply due to carrier and warehouse schedules nationwide.
Section 4: Stock Levels & Inventory Accuracy
We work very hard to keep product availability accurate on our website.
However, during BFCM and the Christmas season:
- Inventory can sell out very quickly
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There may be rare cases where a product goes out of stock before the website updates
If Your Item Is Unavailable
If this happens with your order, our team will contact you directly to:
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Offer a comparable alternative
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Provide a backorder timeline
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Help you adjust your order
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Or process a full refund, if that’s what you prefer
Our goal is always to get you the gear you need as quickly and fairly as possible.
Section 5: Important – 30% Federal Solar Tax Credit Ends After 2025
The federal 30% Solar Tax Credit is scheduled to end after 2025.
That makes year-end 2025 an important window for many customers who want to secure the credit before it expires.
Here are some key points to keep in mind:
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For most customers, placing an order in 2025 should still allow them to claim the credit
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If you’re planning to install your system in 2026, securing your equipment and receipt in 2025 can be strategically beneficial
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Even if holiday volume causes minor shipping delays, it may still make sense to keep your order active so you don’t miss the 2025 purchase window
Important: We are not providing tax advice. Every situation is different, and you should always consult your own tax professional to confirm eligibility.
Section 6: Communication & Support
Here’s what you can expect from us during the holiday season:
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Order confirmation: Sent immediately after you place your order
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Tracking information: Emailed to you as soon as your order ships
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Proactive communication: If there are inventory issues, unexpected delays, or changes, our team will reach out with options and next steps
If you ever have questions, our support team is here to help.
Section 7: Thank You
We truly appreciate you choosing ShopSolar during the busiest time of the year.
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Thank you for your patience as we work through high order volumes
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Thank you for your trust as you invest in your energy independence
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And thank you for supporting a company that’s dedicated to helping homeowners, off-gridders, and adventurers take control of their power
From all of us at ShopSolar:
Happy Holidays, and here’s to a brighter, more independent future.