What is your return policy?
Returns are free in the first 30 days with no restocking or processing fees, although the customer may be responsible for paying return shipping. See our complete return policy on our Shipping, Delivery, and Returns page linked in the footer of this website.
What’s covered by your return policy?
Our returns policy covers all purchases made through Shop Solar. For warranty issues, as authorized distributors, we honor the full manufacturer warranty of ALL the brands on our website. See our complete returns and warranty policies on our Shipping, Deliver, and Returns page.
How long will it take to receive my order?
All orders are processed within 72 hours and you can expect delivery on most orders within 5-7 business days. You will receive access to our customer portal after ordering, where it is easy to track all your shipments. See our Shipping, Delivery and Returns page for more details.
What are your financing and payment options?
We offer several ways to pay to make getting your solar kit simple:
- Credit Card: if the purchase is greater than your card’s limit, you can split the cost onto multiple cards as well as Paypal, financing through Affirm, and ACH/bank transfer
- You can arrange financing during the checkout process, or scroll further down this page for more details. Please note, if you'd like to finance your order, you can do so instantly, right at checkout.
How does your Lifetime Customer Support work?
Our legendary lifetime customer support has helped make us the #1 online solar retailer! We have a dedicated team of solar professionals standing by to help you navigate the world of solar with ease. From selecting the perfect solar kit to installation and beyond, we provide support and expertise at every step of the journey.If you need help with ordering, shipping, troubleshooting, expanding your system, warranty issues, or anything else you have questions about for as long as you own your Shop Solar Kits equipment, we’ve got you covered: we’re always only a phone call or email away.