Order Shipment & Tracking: You'll receive a confirmation email immediately after your order has been placed. We process all orders daily and send out tracking information within 5 business days of placing your order. If a product you've ordered is not in stock or is on back order, a member of our team will reach out within 24 hours to discuss how you'd like to move forward before charging your card.

Returns & Exchanges: Simply contact us for a returns number and send your item to our returns centre for fast processing. As an authorized dealer of all the brands you find on Shop Solar Kits, we abide by and follow the return policies of all our manufacturers. For more on this, check out our Shipping & Returns page or call us at 1-877-242-2792

Damaged Shipments: We always ask that you inspect the packaging of your item(s) when they arrive, in the off chance your order arrives damaged, please take photos right away and send them to info@shopsolarkits.com. From there we'll work with you to get the situation resolved ASAP.

Cancellations & Refunds: contact us within 24 hours of placing your order and we'll gladly cancel it for you. If it's been more than 24 hours and your order has shipped, you may be responsible for any return shipping charges if necessary. Also please note, refunds can only be issued to the original credit card that was used.

Quality Service, Guaranteed. If your product doesn't fit, it breaks, you've changed your mind or for no reason whatsoever simply reach out to us and we'll cheerfully work to make you happy.

Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund asap!

In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down.

We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.