Shipping, Delivery & Returns
Shipments & Lead Times
With the incredible demand for solar products, our average delivery time to your door is between 5-10 business days from date of order. However, for some products, shipping can be as fast as 3-7 business days to your door. Please check specific product pages for the most accurate information.
*Stock levels are currently healthy and shipments are moving quickly. If you place an order for something that is not in stock, or is on backorder, our team will reach out to you within 24-72 hours of placing your order to determine how you would like to move forward.
If you have any questions, give us a call at 877-242-2792 or reach out via email / live chat.
To initiate a Return, Exchange or Warranty please fill out this form --> Returns Form
We'll respond to your email within 24-48 hours, and set up your return, replacement or warranty as soon as possible. Our exchange policy follows the same outline as the return policy above.
Order Shipments & Tracking
Receiving Shipments (How to handle damages)
*KEEP ORIGINAL PACKAGING* - We always suggest hanging on to ALL of your original packaging in the off chance you need to return anything.
Receiving Shipments (Freight and Oversize)
We have created an entire checklist for how to properly receive freight shipments which you can find here.
Warranties & Replacements
After 30 days, we are more than happy to help you get in touch with the manufacturer or if you are not sure what your warranty limitations are, please see the manufacturer's information received with your products.
When it comes to submitting a warranty claim, you can reach out to the manufacturer directly, or to us and we will loop in the manufacturer to obtain warranty, repair and/or service information. Please check the manual or instructions that accompanied your product for up to date information. Most manufacturers will require the following information:
1. Serial number of the item
2. Purchase date
3. Warning, Error or Panel Fault Message
4. Description of the problem
You can also fill out our warranty claim form --> Click here
EcoFlow Delta Solar Panel Kits: The panels included in the custom EcoFlow Delta kits are third party panels, tested by professionals with EcoFlow products to ensure compatibility and are warrantied by ShopSolarKits.com.