Order Updates - May 2020 | COVID-19
Last Updated: May 8th, 2020
ShopSolarKits.com and all of our fulfilment centers remain OPEN during this time, just at a lower capacity. Please allow for longer lead times as we are all living in unprecedented times. Our warehouses are only open 3 days a week and have a reduced work force in order to practice proper social distancing.
Please read this page for specific product/brand updates as we work as hard as possible to fulfil your orders as quickly as possible. We also thank you in advance for your patience and understanding during this time.
If you have placed an order and have no received an update for 5 business days or longer, please send an e-mail and we will get back to you with an update within 24-48 hours.
Lastly, please note that the situation with each brand below is the same for ALL distributors and NOT just ShopSolarKits.com and our customers.
Titan Solar Generator Orders:
As a general rule of thumb during these crazy times, it is very difficult to estimate accurate shipping times because the supply chains are quite screwed up. We have a rough outline below of when you can expect your order, but things are liable to change.
- Orders placed before March will ship in May
- Orders placed between March and April will ship in June
- Orders placed in late April/May, will ship in Late June/July
Update May 8th, 2020: Titan orders are getting extremely close to being ready. We have the Titan solar generator orders placed in early 2020 going out to customers now. The next round of orders will be going in approximately 3-4 weeks after this batch (Late May/Early June). This will include most orders that were placed in March 2020. From there, we’ll have more batches going out one after another, in 3-4 week intervals, covering all new orders from April 2020 and beyond.
Either way, we are finally in the home stretch and we thank you for your patience. We know the wait will be worth it. We will be updating anyone with an outstanding Titan order on your delivery time along with your tracking information as soon as possible so please watch for an email to come through from us with this.
We want to assure you that we are working extremely hard to get as much product in as quickly as possible and have not forgotten about your order and it has not fallen through the cracks.
*Please note: Titan solar panels are slightly delayed so these will be shipped separately around the end of May/Early June 2020 or with your orders after this.
Inergy Apex Orders (Generators & Kits)
All Inergy Apex orders placed after March 15th are estimated to be shipping out in early May 2020. If you've placed an order with us, this means you've reserved one of these units and are in line to get one ASAP.
EcoFlow Delta Solar Generator Orders
Delta's are BACK IN STOCK and shipping as usual.
We have very good stock on almost all Renogy products. The Phoenix Solar Generators are on back order, but will be fulfilled once they get back into stock. Almost all kits or inverters or charge controller or batteries are still available, but please note Renogy orders are subject to longer than usual lead-times.
We have very good stock levels for almost all Zamp products. Our Zamp warehouse has been the hardest hit with Covid with multiple workers diagnosed. Zamp products have a longer lead time, but WILL come to you. Please be patient with us.
Jackery Solar Generators
Jackery Solar Generators are currently out of stock. We are working very hard to get more units in ASAP.
All Other Orders:
Feel free to reach out if you've ordered something other than the products listed above. Again, we're doing everything in our power to get your products shipped as quickly as possible and truly appreciate your patience and understanding.
Cancelling Your Order:
If you have some sort of deadline and are unable to continue waiting for your order or simply need to cancel it (and it has NOT shipped yet), please do the following:
- Send an email to email@example.com
- Include your NAME, ORDER # & Phone #
- Outline your request and how you would like to proceed
- We will process the refund/cancellation within 24-48 hours
During such uncertain times we have waived our cancellation policy and will NOT be charging any cancellation fees on orders that have NOT yet shipped (this means you have NOT been sent tracking information).